If something is wrong, let's fix it

The Bethlehem Medical Centre welcomes your feedback as an opportunity to look at how we do things and to improve the way we provide healthcare.


If you wish to make a comment, compliment or complaint

Please put your comments or concerns in writing to the Compliments and Complaints Officer, or email.

We are committed to treating complaints seriously and to responding promptly and fairly. In investigating the complaint, our aim is to achieve a mutually satisfactory conclusion, and where appropriate, take action to ensure the situation does not arise again. It is helpful if complaints are received in writing as soon as possible after the event.

Bethlehem Medical Centre

16 Bethlehem Road, Bethlehem, Tauranga 3110
Phone 07 576 4883
Email office@bethdocs.co.nz


Where else can I complain to?

The Health and Disability Commissioner

PO Box 1791, Auckland
Phone 0800 112 233
www.hdc.org.nz

The Medical Council

PO Box 11 649, Wellington
Phone 04 384 7635
www.mcnz.org.nz


For matters where you feel privacy has been breached, you can write to:

The Privacy Commissioner

PO Box 466, Auckland
Phone 0800 803 909
www.privacy.org.nz


Advocacy

If you would like support to do this, there is a free advocacy service to help you. Phone the office of the Health and Disibility Commissioner. Everyone using a health or disability service has the protection of the Code of Health and Disability Service Consumers Rights.